Candidate Info view more resume samples free professional Resume Critique we have partnered with TopResume to bring you a free resume critique service. Upload your resume and within 48 hours TopResume will email you a detailed analysis of what hiring managers and automated systems think of your resume and how to improve. Your resume has been submitted successfully! You will receive a confirmation soon. Email: Resume: Browse Upload Resume file. Operations Manger - valrico, fl - kürzlich aktualisiert. Operations Manger - crothall, healthcare Operations.
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Maintained quality customer service and meets and exceeds monthly goals. Led a team of book 5 reps to meet monthly goals and expectations. Exemplified the second-to-none customer service. Exceeded the required productivity goals of 85 Conducted team building to increase morale and motivate team members to reach the goals of the organization Held team meetings with other staff members to review productivity goals developed strategies and worked directly with management to develop new. Participated in community involvement organizations such as punjabi Relay for life and read across America candidate Info 9 Customer Relationship Manager Managed portfolio of 800 at risk/delinquent accounts on average per month Analyzed financial information and loan standing to determine appropriate course of action to reduce. Heads lead generation, sales strategy implementation, and execution of inside sales process. Reports and works directly with division president on direction of inside sales. Developed current workflow process for lead generation, which has led to new revenue generation of 250K in service level agreements. Devised the inside sales calling plan which created efficiency in conducting calls and the process behind campaign selection. Oversees lead tracking software and Sugar crm technology, and improved use, which has eliminated manual tracking of lead progression.
Consistently ranked at top 10 Candidate Info 7 Customer Relationship Manager As the customer Relationship manager was the primary point of contact for Fortune 500 and mid-size essays clients. Provided the overall management of the client relationship including identification of business challenges, monitoring of talent search, project progress and troubleshooting. Collaborated with clients, recruiters and project team members to ensure project success. Maintain an excellent rapport with clients via regular status reports for the duration of the engagement. Committed to total client satisfaction the objective is always to minimize client risk and increase cost-efficiencies. Established relations, negotiated staff augmentation and responses to project rfps with at t, merck, vonage and the board of Education. Instituted high quality standards that achieved highest rating for trc at Vonage for fulfilling the most Contractors and right to hire candidates. Launched an efficient on-boarding process and created a forum/community amongst trc contractors to facilitate collaboration and ensure speedy learning process to minimize disruption and cost to client. Candidate Info 8 Senior Account Manager/customer Relationship Manager Promoted to senior account manager of 180 day past due accounts.
Guided time sensitive measures for resolving difficult customer issues by directing research team, collaborating with. Management, and true negotiating settlements. Executed departmental story efficiency processes which positively impacted profitability and customer satisfaction. Generated revenue by reducing fraud and servicing customers through analysis of their accounts, recommending changes, setting arrangements, and collecting payments. Candidate Info 6, customer Relationship Manager ii the customer Relationship Manager (CRM) position requires expertise in managing more complex account relationships with emphasis on financial analysis and credit action. Also works in a relationship-based environment; manages relationships with the internal department, our customers, and business partners. Served as a liaison to administrative areas within the bank, working with Litigation, mediation, and Bankruptcy attorneys to convey information on a timely review. Processed payments or advise customer of other payment options resulting in a recovery of 60k monitored document imaging systems to ensure that documents are accurate, complete and in compliance with information protection, privacy and security policy procedures. Implemented procedures to meet production deadlines, successfully executes service level agreements and comply with regulatory requirements.
Increased customer satisfaction rate from 78 to 95 by responding quickly to customer needs and developing relationships with the customer. Exceeded Equipment Preventive maintenance (PM) completion goal set at 97 to 100 by consistently confirming schedules with customer. Surpassed Time and Material (T/M) goal set at 300K to 750K by proactively providing"s on needed replacement materials. Held weekly conference calls and quarterly on-site meetings with customers, identifying and addressing issues and concerns. Prioritized customers' requests, ensuring that all last minute requirements were met. Candidate Info 5, customer Relationship Manager, member of management team for Sprint Customer Finance services, an escalation department of 175 people dedicated to resolving the most difficult customer concerns regarding payments, technical issues, fraud, contracts, and executive level complaints. Conducted hiring process involving job fairs, pre-screening candidates, scheduling interviews, and making offers for employment.
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Conducted research to proactively identify trends and other relevant business insights, turning insights into actionable and quantifiable opportunities. Assisted in spearheading rollout of savo proposal Pro software and document repository, resulting in new streamlined process for creating proposals and repository for sales agents to refer to for product information. Collaborated with team of specialists, driving key performance Indicators (KPIs) for crm wall adoption and utilization. Customer Relationship Manager, ensured superior customer experience by investigating and resolving inquiries and complaints in a timely and empathic manner. Asked open-ended questions to assess customer needs. Managed the account upon assignment, during imminent default, delinquency resolution through different programs like, home Affordable modification (hamp unemployment (haup internal Modifications (ih settlements, and Alternative to foreclosure (hafa) until completion.
Resolved assigned accounts through investigation, exhausting all options to prevent foreclosure. Effectively communicated terms on loan modification agreements, settlements on liens, deed in lieu, and short sale terms. Effectively communicated with other team members and directed calls to appropriate individuals when other arrangements needed to be made on the spot. Candidate Info 4, crm - customer relationship manager, oversaw business and technical relationships and serve as single point of contact between assigned major clients. Managed core equipment and vender equipment at 57 customer locations. Addressed issues and concerns by being on-call 24/7.
For more information on what it takes to be a customer Relationship Manager, check out our complete. Customer Relationship Manager Job Description. 1, customer Relationship Manager company name is a startup which specializes in developing business to customer mobile apps. Tangled is currently conducting customer validation to get direct feedback and assess if the Platform as a service (paas) is ready for wider marketing efforts. Generated and closed 2 of the 5 sales leads required to start the customer validation process, by building a strong relationship with the clients. Identified 959k app opportunity in the photography market, and 599k app opportunity in the dance market by sizing the market, collaborating with the entrepreneur, and evaluating the competitors.
Gathered 44 requirements by researching the dance market, speaking with instructors, and dance students. Created 3 user stories and a proof of concept prototype as the product owner with input from the dance industry expert and Scrum team. Decreased customer closing time by 50 by designing generic storyboards and user stories for all sales leads to reuse after conducting business process analysis sessions. Candidate Info 2, north America customer Relationship Manager, managed m rollout for.5K sales users in North America. Interfaced with Global Sales Process and it teams to develop or customize customer Relationship Management (CRM) applications. Met with executive leadership, gathering and addressing crm business requirements. Developed crm training curriculum, instilling best practices for instructor led classes (m). Led sales data collection and management processes, ensuring uninterrupted flow of reliable data from account; worked closely with account and key stakeholders to improve data visibility, accuracy, and frequency.
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