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Partnered with business teams to identify process improvement automation opportunities. Delivered software solutions that helped departments improve performance. Drove delivery of enterprise customer engagement and dom call center technology solutions for multiple clients with project durations ranging from 6 to 18 months and budgets upwards.5M. Managed the full project lifecycle, from due diligence and discovery to project initiation and governance through design, build, testing, operational readiness, deployment, and follow-up/lessons learned analysis. Delivered effective management of project scope, requirements, priorities, and escalations while providing management oversight and communications on project status, progress, issues/risks, and mitigation plans. Provided project management for development of standard web services/xml and saml integrations in client engagement and call center products that were delivered on premise and saas paper based hcms as well as payroll, talent, recruiting, and learning hris systems; delivered an optimal user experience and system. Managed development and delivery of custom web applications for dozens of clients; drove compliance to timeline and budget requirements while working to mitigate risk and meet client expectations. Delivered software automation solutions that cut costs, improved service quality, and reduced process cycle times.
Led implementation and management of a worldwide program, delivering multiple service applications. Delivered a global employee portal for a 90,000 user base, leveraging proprietary saas portal framework; released multiple integrations to external platforms, including benefits, employee/manager self service, and talent. Oversaw the sunsetting of two legacy platforms once the new global employee platform was released. Directed a third-party vendor security assessment process to ensure all company vendors meet the highest level of security requirements for the handling of client pi or phi data for all lines of business. Managed business applications for 100 business clients with onshore/offshore model and multiple vendors, providing client account management, reporting, risk management, and compliance to slas. Professional overview Continued, company xyz ( program Manager, Client Delivery. Managed 20 team members, including analysts, developers, ux designers, qa testers, and it support personnel in promoting teaming, contributions, and high-quality deliverables.
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Jane doe, pmp, phone Email linkedIn Url, it service delivery manager. Enterprise software software/rdbms development web and saas solutions. A leader in it service delivery offers a proven track record of success in leading all phases of technology projects and systems integration while providing both operational support and change management. Recognized as a trusted it partner committed to producing quality software development, implementation, and automation in alignment with business needs. Leverages comprehensive understanding of project management best practices, such as Agile and Waterfall, to lead dozens of on/off-shore resources in delivering projects on-time and on-budget and in full compliance to all customer expectations/ contract slas.
Excels in communicating with a range of employees to create synergies and advance project success. Core Strengths, team Management System Integration Budgeting Presentations quality Assurance Requirements Gathering rfps/RFIs Cost Controls Project Management Training development Scheduling due diligence Vendor Management saas software development Automation Client Relations Process Improvement User Experience/ux design ms office Strategic Planning. Select Career Highlights, proved vital in bringing to market client engagement and call center saas technologies that are now marketed and sold as standard solutions; worked with product engineering and ux design teams to achieve 20 cost savings during product development and customer implementation. Directed global rollouts of enterprise software, leading business analysts, developers, and client process owners in configuring client applications for systems that supported up to 25,000 users across 35 countries in multiple languages; delivered defect-free releases in full compliance to slas and customer satisfaction targets. Guided large-scale initiatives, rsm valued at 5m, involving the transition and upgrades of enterprise systems and consolidation of disparate systems; enabled seamless transition to new platforms with no unscheduled downtime. Professional overview, company abc ( program Manager / it service delivery manager. Hired, trained, developed, and led manager a global team of 25 systems analysts in supporting dozens of clients for application delivery.
Employers name - birmingham, cashier july 20Employers name - birmingham, key skills and competencies, service delivery meeting service goals with available resources. Knowledge of Service management practice in the it industry. Experience of international service provision. Using fact-based analyses to identify problems. Formulating effective strategies to increase performance. Personal making timely, correct decisions that are based on facts.
Having a can do attitude and a willingness to work hard to achieve company goals. An ability to learn from failures and mistakes. Areas of expertise service delivery management Process Improvement Project Management academic qualifications central Birmingham University logistics Degree aston College - hnd coventry School; O levels Maths (A) English (B) geography (B) Physics (A) references available on request. More service delivery manager resume templates Service delivery manager resume 1 Service delivery manager resume 2 Service delivery manager resume 3 Service coordinator examples Service coordinator resume template service coordinator resume template 1 Service coordinator resume template 2 Service coordinator cover leters Service coordinator cover. Resume sample of an it service delivery manager with over 10 years of experience. The first half of this resume includes four key branding sections: title, summary of qualifications, core strengths and select career highlights. Combined, these four sections effectively showcase how exceptional the candidate.
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Delegating responsibility and ownership of tasks to staff. Building up report a working knowledge of clients operating environment. Conducting key client facing meetings. Resolving conflicts within the project team. Communicating complex technical concepts to clients. Writing up service delivery reports. Ensuring that projects are completed on time. Assistant service delivery manager may 2008 - january 2010.
Providing guidance to subordinates on company goals and policy. Looking after post sale client relationships. Monitoring staff to ensure the prompt resolution to all client queries. Managing staff induction, training, and performance reviews. Building brief strong, lasting client relationships with clients. Delegating tasks and responsibilities to appropriate personnel. Spotting new client business opportunities.
is her ability to continually raise the bar in anything she does. Right now she is looking for a suitable position with a company that is looking to recruit talented people who deliver results. Career history, service delivery manager january 2010 - present. Employers name - coventry, responsible for providing a portfolio of it, software, and technology services that meet the needs of clients. Also in charge of ensuring that the delivery of advanced technologies and solutions is done with a professional, honest and personalised service approach. Duties; Managing resources to meet daily delivery schedules. Effectively managing multiple orders to ensure that they are delivered on time, within budget and to the Clients satisfaction.
This template can be used for your own personal use. You may edit, rewrite and send it out to job vacancies as many times as you like. However it must not be resold or used for any other commercial purposes. Another Service delivery manager resume template; Karen Brown, dayjob Limited, the big Peg 120 Vyse Street. Birmingham B18 6nf, england, t:, e: personal summary. A determined, driven and enthusiastic Service delivery manager who has a long track record of delivering the business and technology solutions that clients want. Karens number one goal is client satisfaction.
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